The Queen's Award for Voluntary Service

Frances Irwin BA

Frances is a published author of historical and romantic novels - over ten so far.

She is married to trustee Peter Irwin and joined Nacoa in 2001, quickly taking over sole responsibilty for entering summary details of all calls and emails, both received and returned, into a database. The summary information extracted from the database is invaluable to help us to understand the scale of the problem, and to produce a detailed analysis at the end of each year.

Up to the end of 2016 Frances has worked over 7,700 hours as a volunteer, entering almost 95,000 records into the system.

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