Privacy and cookies policy

Nacoa, like most websites, use cookies to improve our services and your user experience.

A cookie is a small file that is stored on your device – for example, computer or mobile phone – and the information is used to support different functions such as storing your preferences to enable us to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

We use cookies to measure and understand usage of the website. This allows us to improve service and develop website features in response to your needs.

By monitoring the use of the website we are also able to demonstrate the website’s effectiveness to those who fund us allowing us to continue doing what we do. Cookies cannot be used to identify you personally, and information gathered is not shared with third parties.

If you want to know more about cookies you can visit the Information Commissioner’s Office (ICO) website, which provides independent advice and guidance about data protection and freedom of information.

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use


Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

_fw_crm_v1 yearThis cookie holds the tracker id Freshworks use to identify the user who is coming back on to the chat widget for the embedded Freshworks form on the contact page​. It is required to enable the site to function. This cookie is provided by Freshworks. Please view their privacy statement here –
cookie_alert1 yearEnables use of the cookie acceptance pop up on the website and settings to be remembered. It does not collect or store any personal information about the site visitors.
wordpress_test_cookieSessionWordPress sets a cookie named wordpress_test_cookie to check if the cookies are enabled on the browser to provide an appropriate user experience for the user. This cookie is used on the front-end, even if you are not logged in.


Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session, campaign data, and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. For more information on how Google uses data see Google’s Privacy and Terms.
_ga_*2 yearsGoogle Analytics sets this cookie to store and count page views.
_gcl_au2 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid24 hoursUsed by Google Analytics to distinguish individual users on our website.  The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. To opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out Browser Add-on

Third Party Cookies

Third-party cookies are generated and placed on the user’s device by a different website other than the one the user is visiting. They are created when a user visits a website that includes elements from other sites, such as third-party images or ads. If a server hosting one of these elements responds to the request by setting a cookie, that cookie is stored on the user’s browser.


We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer when you arrive on a page containing a YouTube video. The cookies do not directly identify individual users and YouTube will not store information to personalise your experience unless you are logged in to a Google account.

If you have a Google account and are logged in, YouTube may set cookies for analytics and advertising purposes and collect data linked to your Google account. For more information, see Google Privacy Policy.

Manage cookie preferences

Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Google Chrome



Internet Explorer

If you are using any other web browser, please visit your browser’s official support documents.

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