super-admin

“Answering the phone to a distressed woman can be a difficult start, especially when she tells you that she has been conditioned to believe that her upbringing in an alcoholic family is ‘normal’ and never to talk to anyone outside the family about the ‘secret’. Fifteen years on and she is still struggling, even though …

“Through all the devastation of the fire, it touches the heart when you pick up the helpline phone and you hear a step-mother asking if you could to speak to her two step daughters. They have questions about why their mum drinks; their stepmother puts them on speaker phone and they take it in turns …

The festive season can be difficult for families blighted by alcohol problems. Our helpline is open over the holiday period including Christmas day and Boxing day. Our holiday opening hours are: Christmas Eve 10-4 Christmas Day 10-6 Boxing Day 10-6 New Year’s Eve 10-4 New Year’s Day 10-6 On other days we will be open as …