Service update: Helpline email disruption

We may be delayed in responding to emails.

| November 13, 2026
volunteer working on the Nacoa helpline for everyone affected by a parent's drinking
volunteer working on the Nacoa helpline for everyone affected by a parent's drinking

Service update: Helpline email disruption

Friday 13 November 2026

We are currently experiencing disruption to our helpline email service due to a reported Microsoft outage affecting our systems.

This means we may be delayed in responding to emails. Our online chat is operating as normal, and our telephone helpline is not expected to be affected.

If you need support, please contact us through online chat or call our free helpline on 0800 358 3456.

We apologise for any inconvenience and hope to restore normal email service as soon as possible.

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Service update: Helpline email disruption

We may be delayed in responding to emails.

Service update: Helpline email disruption

We may be delayed in responding to emails.

volunteer working on the Nacoa helpline for everyone affected by a parent's drinking

Service update: Helpline email disruption

Friday 13 November 2026

We are currently experiencing disruption to our helpline email service due to a reported Microsoft outage affecting our systems.

This means we may be delayed in responding to emails. Our online chat is operating as normal, and our telephone helpline is not expected to be affected.

If you need support, please contact us through online chat or call our free helpline on 0800 358 3456.

We apologise for any inconvenience and hope to restore normal email service as soon as possible.

Useful links

The Nacoa Helpline Become a member of Nacoa UK Contact us Make a donation

Recent Donations

You are not alone

Remember the Six "C"s

I didn’t cause it
I can’t control it
I can’t cure it
I can take care of myself
I can communicate my feelings
I can make healthy choices

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In the Blood

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Long Going

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Parental Substance Use: Supporting School Aged Children

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Twinkle, Twinkle Arti

By Danielle Slade
The 1 in 5 Documentary: A film about the forgotten children of alcoholics

By John Taylor

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